Network Administrator Job Description

 

We are currently hiring an additional Network Administrator to join our winning team to serve the fine business owners of Chattanooga well.  Most of the first 90 days will be spent shadowing your lead technician, taking notes, and learning to be your lead technician's trusted backup for all clients.  Our clients rely on us to know our stuff, do the right thing, and work hard to maintain the order and stability of their systems.  Our employees enjoy a professional and pleasant work environment,  a high level of organizational effectiveness, good communication, and safety.  Your duties and responsibilities include timely and complete documentation for the company and clients, managing billable and non-billable time entries, invoicing clients, scheduling meetings and appointments, and providing general technical support to our clients.  You will maintain a clean working environment and cooperate with your peers to maintain common areas.  Previous experience as a Network Technician, or equivalent position by another title, is essential. A successful Network Administrator should know the fundamentals of networking, have experience with a variety of operating systems and office software (Windows 10-11, Mac OS X, Microsoft SQL, Firewall, WiFi, Virtualization, and Email Filtering fundamentals, Windows Server 2012-2022, QuickBooks, Microsoft Office Suite), network cabling, and be able to learn and follow our processes and troubleshoot/problem-solve accurately.

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Your quality of work will be evaluated based upon accuracy, organization, communication, documentation, and other metrics to ensure high quality, effectivity and efficiency.  

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We sell one product:  TIME

We sell time in the form of Labor and in the form of Consultation.  Billable time minimum requirements must be met to maintain employment, and exceeding billable time expectations will be rewarded with healthy bonuses.  Some employees have earned over 12% above their annual salary just doing their job.

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Culture:

Our employees come first.  Our clients come second.  We work hard while we are at work and we compensate our employees well.  We guard our employees' time off very carefully so that they maintain a healthy home life.

 

StarNet gives back up to $15,000/year to our commmunity, especially focused on the disadvantaged, vulnerable, veterans, and poor.

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You can expect to perform the following:

• Daily Tech Support on site, or remote assistance using phone and remote access tools.

• Ensure that all services, time, hardware, software, renewals, and licensing are invoiced and delivered on time.

• Daily monitoring and maintenance of the Support Queue to ensure that clients are served accurately in a timely manner and your time, hardware, software, parts, supplies, etc., are billed accordingly.

• Schedule meetings and collaborate with StarNet personnel, clients, and vendors.

• Participate in bi-weekly Billing Meetings.

• Share in common office duties, such as cleaning own work space daily and maintaining common areas.

• Implement and maintain network security protocols, including firewalls and encryption.

• Design, configure and manage network infrastructure and elements, including routers, switches, access points, power delivery, cabling, and security.

• Install and configure remote access software, antimalware software, VPN, and MFA software.

• Perform routine maintenance tasks, such as software updates and backups.

• Communicate effectively with customers respectfully, politely, and as a peer and partner.

 

 

This position has a lot of potential for advancement.

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Benefits on Day One:

Birthday off with pay

Downtown YMCA Family Membership

Maximized Holiday Time (shifting holiday time to allow for more contiguous days off, when possible.)

 

Benefits After 90-Day Probationary Period:

40 Hours/Year Personal Time

Aflac Insurance Options

 

Vacation:

40   Hours (Full Time) or 24 Hours/Year (Part Time) on Anniversary 1

80   Hours (Full Time) or 32 Hours/Year (Part Time) on Anniversary 3

120 Hours (Full Time) or 40 Hours/Year (Part Time) on Anniversary 5

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Job Type: Full-time

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Salary: Commensurate with experience.  We reward excellence, loyalty, and dependability with salary increases and additional vacation and PTO.  Some employees have received salary increases of 25% over 5 years.

 

Requirements:

• Must submit your résumé (Required)

• Must complete the StarNet Pre-Employment Technical Acumen Assessment (Required, by invitation only)

• High school or equivalent (Required)

• Day Shift (Required)

• Fluent English (Required)

• Valid and clean-ish Driver's License (Required)

• US work authorization (Required)

• Must be willing to sign and abide by NDA (Required)

• Must be willing to sign and abide by Non-Compete Agreement (Required)

• Must be willing to submit to a background check (Required)

• Must be willing to submit to a drug screen (Required)

• Must currently reside in the Chattanooga, TN Area (Required)